Returns & Exchanges

Last updated: October 12, 2026

We want you to feel confident in your STUNNGLAM purchase. If the fit or look is not right, we are here to help you with a clear return or exchange process.

1. Return & Exchange Window

You may request a return or exchange within 14 days from the date your package is marked as delivered.

2. Eligibility Requirements

To be eligible for a return or exchange, the item must be returned in its original condition:

• Unworn, unused, unwashed, and undamaged.
• Free of scent, smoke, body odor, makeup marks, stains, or alteration.
• With original tags, packaging, and included accessories intact.
• With the yellow security tie attached, intact, and untampered with.
• Accompanied by proof of purchase or order number.

Items returned in a condition that does not meet these requirements may not be accepted.

3. First-Order Exchange Benefit

Your first STUNNGLAM order is eligible for one complimentary exchange.

The replacement item is subject to availability. Your original item must be returned and inspected before the replacement order is released. If the requested replacement is unavailable, we will help you choose an alternative or continue with a return in accordance with this policy.

4. Returns for Refund

If you would prefer a refund rather than an exchange, you may submit a return request within the 14-day window.

For returns due to a change of mind, event cancellation, or selecting an incorrect size, customers are responsible for return shipping costs. We recommend using a trackable shipping service.

If we sent the wrong item, or your order arrives damaged, STUNNGLAM will review the case and provide the appropriate return or replacement instructions.

Original shipping charges, where applicable, are non-refundable unless the issue resulted from our error.

5. Damaged, Incorrect, or Lost Orders

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or your package is confirmed lost in transit, contact us promptly at support@stunnglam.com with your order number and clear photos where applicable.

We will review the issue and provide the next steps under our shipping protection process.

6. Final-Sale Items

Items marked final sale at the time of purchase, worn or altered items, and items returned without the required security tie are not eligible for return or exchange.

7. How to Start a Return or Exchange

To request a return or exchange, contact support@stunnglam.com with:

• Your order number
• The item(s) you wish to return or exchange
• Your reason for the request
• Your preferred replacement size or item, if requesting an exchange

Once your request is approved, we will provide the return instructions and return address. Please do not send any item back before receiving return authorization from STUNNGLAM.

8. Refund Processing

After your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to the original payment method within 3–5 business days.